Autoglym Cookie Policy

Last Updated: 21 May 2018

This Cookies Policy explains what cookies are and how and why we use them on our Websites.

For the meanings of the defined terms used in this Cookies Policy and for information about how we use personal information which you provide to us or we have collected about you, please see our Privacy Notice which can be found on each of our websites.

You can see when this Cookies Policy was last updated at the top of the page.

What is a cookie?

A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a website.

Our Websites use cookies to distinguish you from other users of our Websites. This helps us to provide you with a good experience when you use our Websites and also allows us to improve our Websites.

Cookies set by us (Autoglym, a brand of Altro Limited) are called "first party cookies". Cookies set by parties other than us, such as Facebook or Google, are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

What cookies do we use?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below. The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit):

Website Type of Cookie Name of Cookie Purpose Expiry
www.autoglym.com [& our local autoglym distributor websites] Session Cookie PHPSESSID Used to create a unique identifier for your session on the Website. Session
www.autoglym.com [& our local autoglym distributor websites] Session Cookie GUEST-VIEW Allows guests to view and edit their orders. Session
www.autoglym.com [& our local autoglym distributor websites] Magento PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this. Persistent
www.autoglym.com [& our local autoglym distributor websites] Magento STF Information on products you have emailed to friends. 1 hour
www.autoglym.com [& our local autoglym distributor websites] Magento STORE The store view or language you have selected. 1 hour
www.autoglym.com [& our local autoglym distributor websites] Magento USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies. 1 hour
www.autoglym.com [& our local autoglym distributor websites] Google Analytics Cookies _ga Used to collect information about how visitors use our Websites. We use the information to compile reports and to help us improve our Websites. The cookies collect information in an anonymous form, including the number of visitors to our Websites, where visitors have come to our Websites from and the pages they visited. 2 years
_gid 24 hours
_gat 10 minutes
www.lifeshine.com, www.autoglymprofessional.com _utma Persistent
_utmb Session
_utmc 30 minutes
_utmt 10 minutes
_utmz 6 months
NID 6 months
Consent 20 years
www.autoglym.com [& our local autoglym distributor websites] RedEye redeye Some of our Websites use RedEye's marketing automation technology. The RedEye tracking cookie recognises repeat visitors to the Websites and records specific browsing information (e.g. how you arrive, pages you view, options you select, information you enter and paths you take). Session
NetOutcome Session
www.autoglym.com [& our local autoglym distributor websites] Magento mage-cache-sessid Some of our Websites use Magento, an e-commerce platform, to allow you to buy products from us via the Websites. Magento's cookies allow us to remember what items you have in your shopping cart and keep you logged in. Form_key - stores randomly generated key used to prevent forged requests. Persistent
mage-cache-storage Persistent
mage-cache-storage-section-invalidation Persistent
mage-messages Persistent
mage-translation-file-version Persistent
mage-translation-storage Persistent
section_data_ids Persistent
form_key Persistent
private_content_version Persistent
www.autoglym.com [& our local autoglym distributor websites]   MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster. Persistent
www.autoglym.com [& our local autoglym distributor websites]   SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster. Persistent
www.autoglym.com [& our local autoglym distributor websites]   X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster. Persistent
www.autoglym.com [& our local autoglym distributor websites] DoubleClick IDE Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
www.autoglym.com [& our local autoglym distributor websites] Facebook Wd Tracking Pixel for use with Facebook 7 days
Fr 3 months
Act Persistent
Xs 3 months
C_user 3 months
Presence Persistent
Data 1 year
sb 6 months
www.autoglym.com [& our local autoglym distributor websites] Trustpilot amplitude_idundefinedtrustpilot.com Used to display reviews from Trust Pilot Persistent
amplitude_id_67f7b7e6c8cb1b558b0c5bda2f747b07trustpilot.com 10 years
ajs_user_id 1 year
ajs_group_id 1 year
ajs_anonymous_id 1 year
__auc 1 year
__asc 30 minutes
https://guarantees.lifeshine.com Google disable_tracking Cookie opt-in. Keep value for statistic tracking Never
https://guarantees.lifeshine.com Session lifeshine_guarantee_registration_session Login information 120min or browser close
https://guarantees.lifeshine.com Request token XSRF-TOKEN Form Origin validation Page request
https://guarantees.lifeshine.com Remember me remember_web Remember me token (login)  
https://guarantees.lifeshine.com Google _ga Google Analytics [to analyse Website traffic] Never
www.myautoglym.com Magento frontend Used to create a unique identifier for your session on the Website. 26 hours
www.myautoglym.com Magento Magento frontend_CID Used to create a unique identifier for your session on the Website. 24 hours
www.myautoglym.com Magento store Used to create a unique identifier for your session on the Website. 4 months
www.myautoglym.com Magento catAccCookies Used to track your cookie acceptance on the Website. 6 months

What can you do about cookies?

You have the right to choose whether or not to accept cookies. You can block cookies by changing your browser settings so that cookies from our Websites cannot be placed on your computer or mobile device. You can set or amend your web browser controls to accept or refuse cookies.   The "help" portion of the toolbar on most internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Please note that if you choose not to accept cookies you may not have access to certain features that make your experience of our Websites more efficient and some of the features on our Websites may not function properly.

Email tracking

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail that we have sent them. Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site, whether the user has opened and clicked on the email, which we can track to an individual level. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn't click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Altro's emails which you can do via the link at the bottom of every email. Also, in many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Changes to our Cookie Policy

We may change this Cookie Policy from time to time. You can see when this Cookie Policy was last updated by checking the “last updated” date displayed at the top of this Cookie Policy.

How can you contact us?

If you have any questions or comments about this Cookie Policy, don’t hesitate to contact us at mydata@autoglym.com.