This Cookies Policy explains what cookies are and how and why we use them on our Websites.
For the meanings of the defined terms used in this Cookies Policy and for information about how we use personal information which you provide to us or we have collected about you, please see our Privacy Notice which can be found on each of our websites.
You can see when this Cookies Policy was last updated at the top of the page.
What is a cookie?
A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a website.
Cookies set by us (Autoglym, a brand of Altro Limited) are called "first party cookies". Cookies set by parties other than us, such as Facebook or Google, are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
What cookies do we use?
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below. The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit):
|Website||Type of Cookie||Name of Cookie||Purpose||Expiry|
|www.autoglym.com [& our local autoglym distributor websites]||Session Cookie||PHPSESSID||Used to create a unique identifier for your session on the Website.||Session|
|www.autoglym.com [& our local autoglym distributor websites]||Session Cookie||GUEST-VIEW||Allows guests to view and edit their orders.||Session|
|www.autoglym.com [& our local autoglym distributor websites]||Magento||PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history, if you have asked for this.||Persistent|
|www.autoglym.com [& our local autoglym distributor websites]||Magento||STF||Information on products you have emailed to friends.||1 hour|
|www.autoglym.com [& our local autoglym distributor websites]||Magento||STORE||The store view or language you have selected.||1 hour|
|www.autoglym.com [& our local autoglym distributor websites]||Google Analytics Cookies||_ga||Used to collect information about how visitors use our Websites. We use the information to compile reports and to help us improve our Websites. The cookies collect information in an anonymous form, including the number of visitors to our Websites, where visitors have come to our Websites from and the pages they visited.||2 years|
|www.autoglym.com [& our local autoglym distributor websites]||RedEye||redeye||Some of our Websites use RedEye's marketing automation technology. The RedEye tracking cookie recognises repeat visitors to the Websites and records specific browsing information (e.g. how you arrive, pages you view, options you select, information you enter and paths you take).||Session|
|www.autoglym.com [& our local autoglym distributor websites]||Magento||mage-cache-sessid||Some of our Websites use Magento, an e-commerce platform, to allow you to buy products from us via the Websites. Magento's cookies allow us to remember what items you have in your shopping cart and keep you logged in. Form_key - stores randomly generated key used to prevent forged requests.||Persistent|
|www.autoglym.com [& our local autoglym distributor websites]||MAGE-CACHE-TIMEOUT||Facilitates caching of content on the browser to make pages load faster.||Persistent|
|www.autoglym.com [& our local autoglym distributor websites]||SECTION-DATA-IDS||Facilitates caching of content on the browser to make pages load faster.||Persistent|
|www.autoglym.com [& our local autoglym distributor websites]||X-MAGENTO-VARY||Facilitates caching of content on the server to make pages load faster.||Persistent|
|www.autoglym.com [& our local autoglym distributor websites]||DoubleClick||IDE||Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.||1 year|
|www.autoglym.com [& our local autoglym distributor websites]||Wd||Tracking Pixel for use with Facebook||7 days|
|www.autoglym.com [& our local autoglym distributor websites]||Trustpilot||amplitude_idundefinedtrustpilot.com||Used to display reviews from Trust Pilot||Persistent|
|https://guarantees.lifeshine.com||disable_tracking||Cookie opt-in. Keep value for statistic tracking||Never|
|https://guarantees.lifeshine.com||Session||lifeshine_guarantee_registration_session||Login information||120min or browser close|
|https://guarantees.lifeshine.com||Request token||XSRF-TOKEN||Form Origin validation||Page request|
|https://guarantees.lifeshine.com||Remember me||remember_web||Remember me token (login)|
|https://guarantees.lifeshine.com||_ga||Google Analytics [to analyse Website traffic]||Never|
|www.myautoglym.com||Magento||frontend||Used to create a unique identifier for your session on the Website.||26 hours|
|www.myautoglym.com||Magento||Magento frontend_CID||Used to create a unique identifier for your session on the Website.||24 hours|
|www.myautoglym.com||Magento||store||Used to create a unique identifier for your session on the Website.||4 months|
|www.myautoglym.com||Magento||catAccCookies||Used to track your cookie acceptance on the Website.||6 months|
What can you do about cookies?
Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail that we have sent them. Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site, whether the user has opened and clicked on the email, which we can track to an individual level. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn't click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Altro's emails which you can do via the link at the bottom of every email. Also, in many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
How can you contact us?